Are you small enough to think of the Premier Support as of a crazy thing and, nevertheless, big enough to be not happy with reactive only support from MS? Do you want some proactive features without paying fortune for Premier or several fortunes for Alliance? The news is right for you, then. Let me quote what the services they will provide to you:
Microsoft Advisory Services provides short-term advice and guidance for problems not covered by Problem Resolution Services as well as requests for consultative assistance for design, development, and deployment issues.
Advisory Services are charged at an hourly rate of US$210.00. The scope of the engagement is estimated prior to the delivery of the service, and a contract must be executed between the customer and Microsoft before Microsoft begins work.
What does it really mean: you can utilize all of the MSC experience in building solid infrastructure while not paying huge amount of money for the Premier Support contract. Interesting enough? Yes, I think it is. I saw the guys at work: they are brilliant and now only from $210
What components can be served under this service? Many. Really. There are several sections on the page – Windows, Office, Servers, IE, Security, Performance, Developer. And there is many services under each topic, for example for Windows:
- Windows 7
- Applications compatibility
- W7 deployment and activation guidance
- W7 deployment questions and answers
- Windows Server
- Windows Server 2003 Server Cluster disaster recovery planning
- Windows Server 2008/2008R2Failover Cluster disaster recovery planning
- Windows Server 2008 R2 RD web design SSO
- Windows 2008 R2 Cluster installation
- Windows 2008 R2 Cluster installation with Hyper-V
- Windows 7
You think this is big list? Ha! Look at section Servers!!! =)
Unfortunately, services are available at the moment only in US an Canada. I hope it is only beginning.